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Privacy Policy

Effective Date: 07.07.2026

At Chipi Payment Solutions Ltd. (“Chipi”, “we”, “us”, or “our”), your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, mobile application, and related services (collectively, the “Service”).

By using our Service, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using Chipi.

 

1. Information We Collect

We collect personal and technical information to provide and improve our services, ensure compliance with legal obligations, and safeguard our systems.

Personal Information

When you register and use Chipi, we may collect:

  • Full name

  • Email address

  • Date of birth

  • Nationality

  • KYC documentation (e.g., ID card, passport, utility bills)

  • User location (for regulatory and transaction compliance)

Transaction Data

  • Number of chips purchased

  • USDT or cryptocurrency wallet address

  • Transaction IDs and blockchain hashes

  • Selected casino/operator

Device & Technical Data

  • Device type and operating system

  • IP address

  • App usage logs

  • Crash reports and performance diagnostics

 

2. How We Use Your Data

We use your information for the following purposes:

  • To create and manage your user account

  • To verify your identity through Know Your Customer (KYC) procedures

  • To facilitate secure cryptocurrency transactions

  • To maintain transaction history and comply with financial regulations

  • To notify you about relevant transactions, updates, and alerts

  • To enhance the security, stability, and performance of our platform

  • To comply with applicable legal and regulatory requirements

 

3. Sharing Your Data

We do not sell or rent your personal data to third parties for marketing purposes. However, we may share your personal information with trusted third parties under strict confidentiality and only where necessary to provide our services or comply with legal obligations. These include:

  • Partner Casinos – To verify transactions and confirm chip purchases directly related to your use of our platform. Only limited, relevant data is shared.

  • Regulatory and Government Authorities – To meet obligations under applicable laws and regulations, including Anti-Money Laundering (AML), Know Your Customer (KYC), and reporting duties as required by FINTRAC or other competent authorities.

  • Service Providers – Such as identity verification providers, payment processors, cloud infrastructure providers, and compliance vendors, solely for the purpose of supporting secure operations. These providers are contractually obligated to handle your data in accordance with privacy and data protection laws.

  • Legal and Security Disclosures – When required to protect your rights, our legal interests, enforce our terms, prevent fraud, or respond to lawful requests, such as subpoenas or court orders.

We ensure that all data sharing is conducted securely and in accordance with applicable privacy laws and regulatory obligations.

 

4. Data Storage & Security

We implement strong security measures, including:

  • Encrypted data transmission and storage

  • Access controls for sensitive data

  • Secure handling of KYC documents, accessible only to authorized personnel

  • Protection of transaction records for audit and compliance

  • We never store or access your private crypto wallet keys

 

5. Your Rights

Depending on your jurisdiction and applicable privacy laws, you may have the right to:

  • Access and review your personal data

  • Request corrections or updates to your information

  • Request deletion of personal data, where permitted by law

  • Restrict or object to certain types of data processing

  • Request data portability in a machine-readable format

  • Withdraw consent to processing, where consent is the legal basis

Please note that some of these rights may be limited under applicable legal or regulatory obligations, such as our duty to retain certain records under anti-money laundering (AML) and financial services regulations.

To exercise your rights, please contact us at compliance@dealschipi.com. We may need to verify your identity before responding to your request.

 

6. Cookies & Analytics

We may use cookies and third-party analytics tools such as Google Analytics and Firebase to analyze user behavior and improve app functionality.

You may disable cookies through your browser settings. However, doing so may impact certain features.

 

7. Data Retention

  • We retain personal information only as long as necessary to meet business, legal, and regulatory obligations. As a registered MSB, we comply with FINTRAC requirements under the PCMLTFA, maintaining records such as transactions and customer identification for at least five years.

  • In line with Alberta’s PIPA and, where applicable, federal PIPEDA, we minimize the retention of personal data and accommodate access or deletion requests when permitted by law.

  • All data is securely stored in Canada with strong technical, physical, and administrative safeguards in place. Once retention periods expire, data is securely destroyed or anonymized. If extended retention is required, we maintain robust protections throughout.

 

8. Children’s Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take appropriate steps to restrict access and ensure it is handled in accordance with applicable privacy and anti-money laundering laws, including mandatory retention obligations under FINTRAC regulations.

 

9. International Users

If you access our services from outside your country of residence, please be aware that your personal information may be transferred to, stored, and processed in jurisdictions that may have different data protection laws than your own.

By using our services, you acknowledge and consent to this transfer and processing of your personal information in accordance with applicable privacy and data protection laws. We take appropriate steps to safeguard your information and ensure it is handled securely and lawfully, regardless of location.

 

10. Updates to This Policy

We may revise this Privacy Policy from time to time. The latest version will always be available at:

(insert Privacy Policy Link)

Please review it periodically for updates.

 

11. Contact Us

If you have any questions or concerns about this policy or how we handle your data, reach out to us at:

compliance@dealschipi.com

 

12. Data Deletion Requests

You may request to delete your Chipi account by emailing us at:

compliance@dealschipi.com

Please include your registered email address and any relevant details with your request.

We will process account deletion requests within 7 business days. However, please note that we may be legally required to retain certain personal information — including identification and transaction records — for a minimum period as required by applicable anti-money laundering (AML) and financial regulations.

Such data will be retained securely and used only for compliance purposes. Once the legally required retention period has expired, we will securely delete or anonymize the data in accordance with applicable laws and industry standards.

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